What is your return policy?Updated 6 months ago

We are committed to providing quality products to our customers. If you receive products from lauramercier.ca that do not meet your expectations, simply return the gently used products with the receipt within 30 days of purchase. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded. Empty containers will also not be accepted for refund. Processing time for returns takes up to 10 business days from the date the return is received at our facility. Shipping fees are non-refundable. Customers are responsible for all shipping fees associated with returns. We regret that we cannot make exchanges at this time.

Items purchased on lauramercier.com cannot be returned or exchanged at retailers that sell Laura Mercier Cosmetics.

To start a return, please contact Customer Care at [email protected] or via phone at 1-888-637-2437.

PLEASE NOTE: Only items purchased on lauramercier.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.