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Laura Mercier US Help Center logo

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Frequently Asked Questions

Does Laura Mercier Cosmetics test on animals or are your products vegan?

Laura Mercier does not test on animals, nor do we ask others to test on our behalf, except where required by law. Laura Mercier is actively working with industry and other partners to eliminate animal testing globally and is committed to the developm

Do your products contain animal ingredients?

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable-derived substitutes. We do use animal bi-products, such as lanolin and beeswax, in some of our products. For a complete list of

Do you accept international orders?

We currently do not ship orders to locations outside of the US. We also do not accept any credit cards drawn from banks outside of the US.

How can I get Laura Mercier samples?

You have the option to select 2 deluxe samples with every order on lauramercier.com. We do not mail samples directly to customers. To test different colors on your skin, please contact your local Laura Mercier counter. See our Store Locations to find

Where can I look up the ingredients for each product?

You can find the full list of ingredients for each Laura Mercier product on its respective product page on lauramercier.com.

What is your return policy?

We are committed to providing quality products to our customers. If you receive products from lauramercier.ca that do not meet your expectations, simply return the gently used products with the receipt within 30 days of purchase. When returning a set

Do your products contain parabens?

Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan, Asia, the US, and Europe. Pre

Do you have products that contain talc?

Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics but also pharmaceuticals and food products. For many years it has been used safely around the world.

How can I order from Laura Mercier?

You can order from Laura Mercier by shopping online at www.lauramercier.com.

Are your products safe for pregnant women?

We take the safety of our products very seriously and are confident about the safety of the ingredients we use in our products. However, we recommend that you consult your physician to determine whether a product you are currently using is safe for y

Do you charge sales tax in my state?

We are required by law to charge sales tax on all orders where required by law. Sales tax is calculated and charged based on the zip code of the shipping address. If you have any questions regarding sales tax, please call us at 1-888-637-2437 or e-ma

Are your products gluten free?

Many of our products do not contain ingredients derived from barley, oats, rye, spelt, or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten-free, as they are processed in manufacturing pla

I'm trying to create an account and it says "Phone has already been taken." What's going on?

This number has already been taken because it is already associated with a customer profile. To fix this issue: Create your Laura Mercier account using the same email you’ve previously used at checkout or use an alternate phone number. Contact custom

What can I use in place of my favorite discontinued product?

At Laura Mercier we strive to provide the best products with the finest ingredients and occasionally we update our collections to meet the highest standards, which sometimes mean select products are discontinued or limited. To find a replacement for