Have a question? We’re here to help! Our friendly and knowledgeable Beauty Advisors want to make sure you have the best experience possible. Reach us via phone, email, and chat from Monday - Saturday: 9AM - 11PM ET.

Shop

Find a Store

Virtual Try-On

Tips & Tricks

Foundation Quiz

Laura's Top 10

Laura Mercier US Help Center

<p>All Subscription orders include complimentary standard delivery. If you want to receive an order with priority shipping, we recommend placing a separate order.</p>

All Subscription orders include complimentary standard delivery. If you want to receive an order with priority shipping, we recommend placing a separate order.

Will I be charged for shipping on my Subscription order?

Subscriptions FAQs

Does Laura Mercier Cosmetics test on animals or are your products vegan?

Do your products contain animal ingredients?

Do you accept international orders?

How can I get Laura Mercier samples?

Where can I look up the ingredients for each product?

What is your return policy?

Do your products contain parabens?

Do you have products that contain talc?

How can I order from Laura Mercier?

Are your products safe for pregnant women?

Do you charge sales tax in my state?

Are your products gluten free?

I'm trying to create an account and it says "Phone has already been taken." What's going on?

What can I use in place of my favorite discontinued product?

Frequently Asked Questions

What are Subscriptions?

What is the advantage to Subscriptions?

How will I know about my upcoming Subscription order?

Can I edit, cancel or change the frequency of my upcoming Subscription cycle?

Who do I contact if I experience issues placing or managing my Subscription order(s)?

Are Subscriptions available on all products?

What forms of payment can be used for my Subscription order?

Can I change my method of payment for my Subscription cycle?

Can I edit the shipping address for an upcoming Subscription order?

Are the #TeamMercier Artistry Collective Artists paid?

Who is eligible to apply?

Do I need to live in NYC?

Can I work for other brands while I am in the Collective?

#TeamMercier Artistry Collective FAQs

Where can I shop and earn points?

How can I earn points for product reviews? How can I earn points without making a purchase?

How do you know when I completed an activity? How are my points tracked?

If I forget to sign into my account before I make an online purchase or complete an activity, can you add points to my account?

How can I redeem my points for rewards?

When do my points expire?

How do I become eligible for a new tier/status?

When will I receive my premiere VIPs Welcome Gift?

Will I be charged for shipping when redeeming my Birthday Gift, Welcome Gift, Anniversary Gift or Reward Product online?

When will I receive my Birthday Gift?

Where can I find the program’s Terms & Conditions?

Mercier Muses FAQs

Are there any special offers or promo codes for Laura Mercier  products?

Will I be charged for shipping on my Subscription order?Updated a year ago